Guardian Doors acknowledges and respects the privacy of our customers and web viewers. We are committed to ensuring that your personal information is kept confidential and private at all times, complying with the Privacy Act 1988 (Cth) (Privacy Act) and other state laws.
What is personal information?
“Personal information” refers to the meaning outlined in the Privacy Act and means information or an opinion that could be used to identify you. Guardian Doors also have professional and ethical obligations to protect your privacy and keep your personal information confidential.
2. What information do we collect?
We collect information that you give us that is necessary to both promote and provide our services.
3. Types of personal information we collect include:
4. How do we collect your personal information?
We collect personal information in several ways. This could be through filling out details online such as an online form on our website, on Facebook, through email or over the telephone. We also keep a service history of all clients who have used our services or bought our products.
5. How do we use your personal information?
We may use your personal information for any of the following purposes:
6. How do we make sure that your information is accurate?
We take reasonable steps to ensure that the personal information we collect from you is accurate, up-to-date and complete. These steps include:
7. How do we protect and store your information?
We take reasonable steps to ensure the security of all information we collect, including that the information is protected from misuse and loss, and from unauthorised access, modification or disclosure. For example, your personal information is maintained in a secure environment, which can be accessed only by authorised personnel. However, no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure.
We take reasonable steps to destroy or de-identify your personal information once we no longer need it.
After seven years (or in the case of a person under 18, until the person turns 25) we may securely destroy or de-identify your records in accordance with Australian laws.
8. Accessing and correcting personal information
You may request access to your personal information collected by us, and ask that we correct that personal information. You can ask for access or correction by contacting us, and we will usually respond within 30 days. If we refuse to give you access to, or correct, your personal information, we will notify you in writing setting out the reasons.
9. Complaints about your privacy
If you believe we have breached your privacy or you have a complaint about how we have handled your personal information, please contact us in writing. We will respond within a reasonable period (usually within 30 days).
If you are not satisfied with our response, then you may lodge a formal complaint with the Office of the Australian Information Commissioner (for more information, please see www.oaic.gov.au).
10. Clickstream Data
Each time you visit the Guardian Doors website our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server’s IP address.
Guardian Doors may collect this information for statistical marketing purposes to find out how the website is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. We may use this information to evaluate and improve our web site performance.
A ‘Cookie’ is a piece of information that our web server may send to your machine when you visit our website. The ‘Cookie’ is stored on your machine but does not identify you or give us any information about your computer.
A ‘Cookie’ helps us to recognise you when you re-visit our website and to co-ordinate your access to different pages on the site. With most Internet browsers, you can erase ‘Cookies’ from your computer hard drive, block all ‘Cookies’, or receive a warning before a ‘Cookie’ is stored. If you want to do this, refer to your browser instructions or help screen to learn more.
This Policy was last updated in September 2018.
Our contact details are:
OS Enterprises Family Trust
PJSC Nominees Pty Ltd, T/A Guardian Doors
ABN: 62352807014; ACN: 606578456
Address: 2/25 Dellamarta Road, Wangara, WA 6065