We’re changing the way we do business. There’s now no need for physical contact between technicians & customers.
Due to the health and safety concerns of COV-19, we’re changing the way we do business. We’re now 100% contact-free, so you can be assured there’s minimal chance of catching any infection.
Here’s how it works:
[icon_list_item icon=”fa-chevron-right” icon_type=”circle” title=”Book your repair/service online or over the phone.” icon_background_color=”#e85a05″][icon_list_item icon=”fa-chevron-right” icon_type=”circle” title=”A technician will arrive at your home and call you to announce their arrival. (Garage can be remotely opened, or if broken, manually opened and then left while a technician is present)” icon_background_color=”#e85a05″][icon_list_item icon=”fa-chevron-right” icon_type=”circle” title=”Over the phone assessment, then we’ll give you advice on what’s required. This can also be on facetime so the client can see what the issue is if they would like.” icon_background_color=”#e85a05″][icon_list_item icon=”fa-chevron-right” icon_type=”circle” title=”All staff will use hand sanitiser and wear disposable gloves.” icon_background_color=”#e85a05″][icon_list_item icon=”fa-chevron-right” icon_type=”circle” title=”Upon completion, we’ll take a video highlighting the completed work.” icon_background_color=”#e85a05″][icon_list_item icon=”fa-chevron-right” icon_type=”circle” title=”A detailed report along with the video will be emailed to you.” icon_background_color=”#e85a05″][icon_list_item icon=”fa-chevron-right” icon_type=”circle” title=”Payment is made upon completion over the phone.” icon_background_color=”#e85a05″]
[blockquote text=”“My daughter is immunocompromised, so right now we have to be very careful with what we do. I’m so stoked you guys are offering this service. Great job, by the way! Thanks again…“ – Cheryl, Ardross.” show_quote_icon=”yes”]
Peace of mind
While the above protocol is not mandatory, we’ve created this system to provide peace of mind for both clients and staff, and to ensure that we continue to provide the safest, most hygienic environment possible.
New work policies
In addition to the above, we’re implementing the following policies:
- All technicians and engineers have disposable gloves, masks (if required) and personal hand sanitiser that are used and disposed of following each completed job
- All staff are screened for ANY health issues
- Technicians will work in isolation (as a sole technician) where possible
- Administration staff have the option of working from home – for both controlled isolation if required, and to ease the potential strain of any day-care or school closure situations
Rest assured, it’s business as usual at Guardian Doors. We’re here for you 24/7, always available to help with what we do best: keep your garage doors operating smoothly and safely for you and your family.
