Guardian Doors is located at 9 Deviation Way, Neerabup, Western Australia 6031
Guardian Doors is located at 9 Deviation Way, Neerabup, Western Australia 6031
Guardian Doors, operated by OJSC Nominees Pty Ltd (ABN 62 352 807 014) (“we,” “us,” “our,” “Guardian Doors,” or “Company”), is a garage door, roller shutter, automatic gate and commercial door supply, installation and service business based at 9 Deviation Way, Neerabup, Western Australia. This Privacy Policy explains how we collect, use, store, share, and protect personal information across our website, digital platforms, and services — including our AI-powered chat assistant (the “AI Chat Assistant”).
This policy applies to:
By accessing our website, app, or services, you agree to this Privacy Policy. If you do not agree, please do not use our services.
Contact Forms & Enquiries
Quote, Service & Call-Out Booking
Job & Installation Data
Communication & Correspondence
AI Chat Assistant Interactions
Website & App Technical Data
Analytics & Behavioural Data
Our AI Chat Assistant helps prospective and existing customers get quick answers about Guardian Doors’ garage doors, roller shutters, automatic gates, and commercial door products, including general guidance on pricing ranges, installation, service and repairs, and how to book a quote or call-out. When you interact with the AI Chat Assistant, we collect the questions and prompts you submit, the responses generated by the AI, conversation history and context, the time and date of interactions, and any contact details you choose to provide.
Your conversation data may be used to respond to your specific enquiries about products, installation, or repairs, to refine the AI Chat Assistant’s accuracy and relevance, to understand common questions across users, to tailor guidance based on the details you share, and to generate aggregate insights about enquiry trends.
Our AI Chat Assistant is provided by HighLevel (HighLevel LLC / LeadConnector LLC), the customer relationship platform behind our website’s chat feature. HighLevel uses its own sub-processors to help deliver the service, including artificial intelligence providers such as OpenAI. HighLevel publishes its current sub-processor list at gohighlevel.com/sub-processors, and that list may change from time to time.
Cloudflare Turnstile sits in front of the AI Chat Assistant to filter spam and automated traffic, and therefore also sees visitor traffic to the assistant.
We retain conversations with the AI Chat Assistant for 12 months, to support enquiry follow-up, service quality and dispute resolution.
We share your information with trusted partners who process data on our behalf. Vendor names marked as placeholders below should be confirmed and updated by Guardian Doors before publishing:
| Service Category | Providers Used | Purpose |
|---|---|---|
| CRM & AI Chat Assistant Platform | HighLevel (HighLevel LLC / LeadConnector LLC) | Client and enquiry management, AI Chat Assistant, email and SMS notifications. Processed in the United States, with support access from India. |
| Website Hosting & Infrastructure | Vultr (The Constant Company, LLC) | Website hosting, security, backups |
| Analytics & Tracking | Google Analytics, Google Tag Manager | Website performance, user behaviour analysis |
| Email Marketing & Communications | Mailchimp, SendGrid, or similar platforms | Email campaigns and automated communications |
| Quote & Appointment Management | Calendly, Google Calendar, or similar | Scheduling quotes, installations and service visits |
| CRM & Customer Management | Gravity Forms, or a dedicated CRM such as HubSpot or Zoho if in use | Customer relationship management and job tracking |
| Form Management & Lead Capture | Gravity Forms | Contact form and quote request handling |
| Payment Processing | Stripe, PayPal, EFTPOS, or similar processors | Processing deposits, payments and invoicing |
We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to comply with legal obligations, enforce our terms of service, or protect the rights and safety of Guardian Doors, our users, or the public.
| Data Type | Retention Period | Reason |
|---|---|---|
| Website Analytics Data | 90 days (aggregated) | Performance tracking and optimisation |
| IP Logs & Technical Data | 30 days | Security and fraud prevention |
| Contact Form & Quote Enquiries | 12 months | Lead tracking and follow-up |
| AI Chat Assistant Conversations | 12 months | Enquiry follow-up, service quality and dispute resolution |
| Email Communications | 24 months | Business continuity and reference |
| Job, Installation & Warranty Records | Duration of warranty + 7 years | Warranty claims, dispute resolution, compliance |
| Marketing & Prospect Lists | Until opt-out or 2 years inactivity | Sales pipeline management |
| Financial Records & Invoices | 7 years | Tax and legal compliance |
| Cookie Data | Until browser cleared | Session management |
Upon request, we will delete your personal information within 30 days, except where data is required for legal compliance or tax obligations, is necessary to enforce contracts or complete a job already in progress, has been anonymised or aggregated, or has already been shared with third parties (deletion requires their action).
To request deletion, contact: info@guardiandoors.com.au
Right to Access — You may request a copy of your personal information. We will provide it within 30 days in a readable format.
Right to Correct — You may request correction of inaccurate or incomplete information. We will update records within 30 days.
Right to Delete — You may request deletion of your personal information. We will delete within 30 days unless legal obligations require retention.
Right to Data Portability — You may request your data in a portable, machine-readable format (CSV, JSON, etc.). We will provide within 30 days.
Right to Opt-Out
Right to Restrict Processing — You may restrict how we use your data in certain circumstances. We will honour reasonable restrictions while maintaining core service functionality.
Contact us to exercise any of these rights:
Please include your full name, email address, and a clear description of your request. We will respond within 30 days. Complex requests may take an additional 30 days.
Technical Security
Administrative Security
Physical Security
While we take security seriously, no system is 100 percent secure. We cannot guarantee absolute protection against all threats. Use our services at your own risk.
If we discover a breach affecting your personal information, we will notify you without undue delay (within 30 days), provide details of the breach and affected data, suggest steps you can take to protect yourself, and notify relevant authorities where required by law.
Our website and AI Chat Assistant are available to users aged 13 and older for informational purposes. Our installation, service, and repair contracts are entered into with property owners or their authorised representatives. We do not knowingly collect information from children under 13. If we become aware that a child under 13 has submitted information, we will delete it immediately.
Guardian Doors is based in Western Australia, Australia. Your information may be transferred to, stored in, and processed in Australia or in countries where our service providers operate. In particular, our CRM and AI Chat Assistant are provided by HighLevel, which processes and stores data in the United States, with support access from India. Cloudflare, which protects the AI Chat Assistant against spam and automated traffic, and our other hosting and analytics providers may also process data in the United States or other jurisdictions. Where information is transferred outside Australia, we take reasonable steps to ensure it receives a comparable standard of protection. By using our services, you consent to data transfers of this kind.
Essential Cookies (Required) — Session management and authentication, security and fraud prevention, basic website functionality.
Performance & Analytics Cookies (Optional) — Website analytics and traffic tracking, performance monitoring and optimisation, user experience improvement.
Marketing Cookies (Optional) — Personalised content and advertising, retargeting and remarketing campaigns, social media integration.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Disabling cookies may limit website functionality.
Third parties may set their own cookies and tracking pixels on our website. Review their privacy policies for details on how they handle your information.
Guardian Doors complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), including lawful and fair collection of personal information, limited use and disclosure of information, data quality and security standards, user access and correction rights, openness and transparency in practices, and individual privacy complaint handling.
If you are located outside Australia and interact with our website, app, or services, we will handle your personal information in accordance with this policy and applicable local laws to the extent they apply, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) where relevant.
Our website and app may contain links to third-party websites and services. Guardian Doors is not responsible for their privacy practices or content. Review their privacy policies independently before providing any information.
We may update this Privacy Policy to reflect changes in legal requirements, new features, or business practices. When we make material changes, we will post updates here with a new “Last Updated” date, notify users of material changes via email or prominent notice on our website, and request consent if required by law.
Your continued use of our services constitutes acceptance of updated policies.
If you have privacy concerns or complaints:
We will investigate and respond within 30 days.
If dissatisfied with our response, you may contact the relevant regulatory authority:
Australia (OAIC) — Office of the Australian Information Commissioner. Website: www.oaic.gov.au. Phone: 1300 363 992.
Our AI Chat Assistant is provided by HighLevel (HighLevel LLC / LeadConnector LLC), which uses its own sub-processors to deliver the service, including artificial intelligence providers such as OpenAI. See Section 3 above for how your conversation data is collected, used and retained, and Section 5.1 for the current list of service providers who process it. HighLevel publishes its current sub-processor list at gohighlevel.com/sub-processors.
This privacy policy is for informational purposes and is not a substitute for legal advice. Guardian Doors provides this policy “as-is” without warranties. We are not liable for unauthorised access, data loss, or breaches beyond our reasonable control. For specific legal guidance regarding your privacy rights, consult a qualified privacy attorney.
Guardian Doors Privacy & Compliance
By using Guardian Doors’ website, app, services, or platforms, you acknowledge that you have read, understood, and agree to this Privacy Policy and our collection and use of your information as described.
