I am from Melbourne and by accident I ended up with the wrong Guardian Doors. I don’t recall the names of the 2 delightful people from your firm who you should be so proud of that helped me today. (Sorry a Seniors Moment)
Firstly to the girl that answered the phone you were very kind and you said you would get a serviceman to ring and help which he did last night THANK YOU.
Secondly to the serviceman who took the time to ring me last night you were also very kind and passed on your knowledge to me for when I have to deal with the serviceman here in Melbourne I can’t put into words how much I appreciate your HELP.
These 2 people are what I would call keepers and your firm is very lucky to have workers like them.
I sincerely hope this reaches Management and this is passed on from a very grateful MELBOURNIAN
Guardian Doors provided my garage panel door 14 years ago. 3 years ago another company replaced the motor. From that day onwards the noise was so loud even the neighbours complained about the screeching, which the serviceman told me was unavoidable.
2 days ago the springs snapped and Guardian Doors sent a serviceman to repair it. He was fantastic. He replaced the springs and bearings, added rubber pads under the motor, replaced missing bolts, re-balanced the door and showed us how to prevent problems in the future. Now the door just purrs and can barely be heard.
The serviceman was a top notch tradesman who went the extra mile to ensure everything works perfectly. For our future needs we wouldn’t use anyone else.
The same Guardian Doors’ serviceman has attended our residence on 2 occasions to fix and service our 16y/o door. He is fantastic! Explains everything in simple terms and shows you the mechanics of how the door works and what to look out for.
Always on time and clean / tidy where he works. Couldn’t have asked for better service!! Definately the best company we have had out for our door in 16years.
Would highly recommend them to anyone.
Thanks Guardian Doors 🙂
To Guardian Doors Staff,
This is just to say thank you for your efficiency and professionalism.
I was impressed by the courtesy shown to me on my initial phone call and then by the service itself.
Not only having my problem solved on the same day, but the SMS received prior to your technician arriving, and the friendly service received from your technician.
I am happy therefor to report my door now works perfectly! Once again a big thank you,
Had a gentleman call out to our home on Thursday, 12 December 2013 to service our Guardian Garage Door.
He was very professional, thorough and very helpful. Will be calling Guardian out to service our door on a regular basis.
Well worth the money spent.Many thanks for the great service.
Chris and Tom Green
Never had such friendly immediate response,rang on Saturday arvo on the off chance was very politely attended to, booked for Monday morning (never heard of such response!!)
Technician arrived earlier than appointment time was very approachable, knowledgeable, my gardener was here and he to could not believe such prompt service Neville also complimented and it had nothing to do with him.
People don’t talk much about broken garage doors or buying, but if they do I will highly recommend your company.
We required emergency assistance this morning to repair out garage door in Palmyra. We received excellent service from the technician. He was very helpful when I rang the night before for advice and then when we organised a call out the next day he arrived on time and fixed the problem and also serviced the door.
Guardian was also the only company that provided legitimate 24/7 service. Three other companies who we contacted required us to leave a message on an answering service even though they advertised 24/7 emergency services. They still haven’t returned our original calls the day after!
We will certainly recommend Guardian Doors to our friends and family.
We recently called Guardian Doors to rectify a problem with our garage door. The service technician arrived promptly, and he was very professional and courteous. The fault was located and rectified with the minimum of fuss. The whole experience was very pleasing and we have no hesitation in recommending Guardian Doors.
Pat and Ken Gould
Had a few issues with my Garage door and found this company via a Google search and after reading a 5 star review I thought I’d give them a call. A serviceman turned up on time and explained in great detail what was wrong with my door and what checks to do and look out for in the future. It is now very quiet and works better than it ever has. Excellent service. Highly recommended.
I want to say how pleased and impressed I am with the work your technician has done for me.
My door is working extremely well. Not only is he a very skilled tradesman, but a delightful person. The solution he implemented to save the panel in my garage door is both clever and well executed. I am most impressed.
Thank you, once again, to your company and to your technician in particular. Excellent job.
I would like to say how happy I have been with the service of Guardian Doors (I have sent emails and commented on the service before).
Not only do they make a time to see you but they are there at that time (or very close to it) something you don’t get these days.
The job was done in no time (both times) plus checked all over to make sure it was all working well, and no other problems coming up.
The man that fixed it for me both times was very pleasant and did a good job, I have no complaints at all…
So thank you Guardian Doors
Efficient, came twice, sound advice.
Even offered to talk to me over the phone with instruction on how to reset my old controllers for my roller door, Arrived when they said, and could pay online didn’t have to be home.
We found Guardian Doors to be very efficient from initial inquiry to sending their technician out to carry out the repairs.
The technician was excellent, friendly and professional and carried out the work promptly and to a high standard.
We will continue to use Guardian Doors for any repairs, maintenance etc. in the future as we know we can rely on them.